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Training & Support

We are with you every step of the way!

At Perceptive Data, training and support are not just follow-up services; they are essential components of a successful implementation. Our approach is simple: stay customer-focused, adapt to your project needs, and ensure your team is confident and capable every step of the way.

Tailored Training for Every Team

We offer flexible, purpose-built training solutions designed to meet the needs of your organization:

 

New User & Admin Training

Get your team up and running with structured training for system navigation, reporting, and role-specific workflows.

Refresher & Ongoing Training

Keep your staff sharp with follow-up training sessions and resources that evolve as your processes grow.

Flexible Formats

Whether virtual or in-person, one-on-one or in a group setting, we deliver sessions that suit your preferences and schedules.

Helpful Learning Resources

Access on-demand materials, tutorial videos, SageU learning programs, and contextual documentation to reinforce learning at your own pace.

Train-the-Trainer Programs

Equip your internal champions to support and educate others in your organization with confidence.

Support That Is There When You Need It

We are committed to helping your team long after go-live:

 

Go-Live Support

 Dedicated support during your first two weeks to ensure a smooth transition.

Post Go-Live Options

Ongoing support plans are available at an hourly rate or as part of a custom service package.

Accessible Help Desk

Phone-based support is available weekdays from 8:00 AM to 6:00 PM.

Responsive and Flexible

Whether it’s a quick walkthrough or a complex issue, we provide timely, one-on-one guidance when it matters most.

Tools That Work for You

We deliver training in a way that works best for your team, whether it’s in-person or virtual. We also provide you with access to helpful self-serve resources, including SageU, tutorials, and documentation, so your team can continue learning at their own pace.

Why Clients Trust Us

Our clients appreciate the personalized, human-first approach we bring to training and support. Every engagement is guided by experienced professionals who know your industry, understand your software, and care about your success.

We don’t just train and support — we partner. 

Want to Learn More?

Have a question or want to explore how we can support your next phase? Let’s talk — we’re here to help.